Ultimate Engagement for Ultimate Control - Engage your Guests & Staff with our Chatbot!SABA Hospitality is a team of hotel industry professionals with 50 years' combined expertise in guest engagement, hotel operations, and hotel technology. Our mission is to develop and integrate proprietary technology into hotel operations to maximize guest and staff engagement, and boost your online ratings profile.
Our extensive experience in hospitality allows us to recognize and respond to underlying market trends and develop products that will position property operators to take advantage of the shifting needs and wants of the modern traveller. However, we understand that any technological innovation must integrate seamlessly into a property’s existing operating systems and in a manner which results in a positive return on investment. As a result, all SABA hospitality products are developed with considerations of both guest experience and operational efficiency.
Our flagship product is the SABAGuest hotel-specific chatbot. This automated guest service agent utilizes artificial intelligence to allow guests to make requests and ask questions from anywhere, at any time, on or off property, using their mobile device. Responses are instant, eliminating guests being placed on hold, or getting transferred to other departments to get simple answers to simple questions. No download is required, therefore removing uptake barriers, and giving guests the opportunity to communicate in the manner they now prefer (via text message).
Speaking multiple languages, the SABAGuest chatbot allows foreign travellers to communicate in their native language, removing the frustration of communication barriers, and making the experience more personalized and enjoyable. For property operators, this functionality eliminates inconsistencies in call centres that stem from language barriers and lack of product knowledge, reduces recruitment and training costs, and allows staff to concentrate on meaningful, high-value tasks such as in-person guest interactions.
The bespoke F&B ordering platform allows guests to order food and drinks from anywhere at any time, from their mobile phone, without having to place a time consuming call or search for a staff member. Operators also benefit as they generate increased revenue through greater average cover, and reduce staffing costs to help counter seasoning fluctuations in property occupancy. Time consuming phone ordering is also eliminated, improving operational efficiency and reducing operating expenditures.
The purpose-built marketing functionality gives property operators the capability to reach guests with special offers when they are at their most receptive. Offers can be customized and sent to guests at pre-set times to drive uptake, while push notification of programmed content will ensure each and every guest is fully informed of property promotions at all times.
Our guest sentiment monitor allows operators to understand if they are meeting their guest’s expectations in real time. Operators can therefore identify guests who are having an amazing experience to help drive positive online reviews, while also identifying those guests who are not satisfied with their stay in order to activate on-property recovery and eliminate damaging negative reviews. The effect will be a significant improvement in a property’s online reputation profile.
SABA Hospitality is a company of hoteliers, who are committed to providing solutions that elevate the guest experience in a manner that makes sense both operationally and financially. Having held executive roles in both operations and IT in some of the world’s largest and most prestigious integrated resorts, we understand the real pain points experienced by hospitality operators, and provide fit-for purpose solutions that truly meet the needs of an industry inundated by solutions that are generic and impersonal.
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